Texto original - Inglês - In this study, we have developed an analytic...

In this study, we have developed an analytic network process (ANP)-based framework to identify the level of impact of
different factors on total quality management (TQM) implementation and to assess the readiness of the Turkish
manufacturing industry to adopt TQM practices. ANP is a methodology recently introduced by Saaty for multiple criteria
problems where there is feedback and interdependence among decision attributes and alternatives.