Оригінальний текст - Англійська - Gap analysis on service delivery against set...

larsgronberg, I'm sorry because I had to remove your translation request into "unkown language", the point is that one who's asking some translation from or into an "unknown language", has got to tell from or into which language s/he wants her/his text to be translated.
"unknown languages", here on this site, is to be understood as a language that is not listed on cucumis, as the cucumis languages list isn't an exhaustive one. But the requester has got to add in the comments area which language it is, or what language s/he wants.