Alkuperäinen teksti - Englanti - Request to return a personal document

This is a request to an administrative office. They had enough time to consider the application but never advised the applicant about the result. Anyway, he needs his birth certificate for another business in the meantime and wants to send this query to them by e-mail so that to find out if the b.c. is available for picking it up or they may wish to send it by mail.