Maribel,
I did the translation and I am very well aware about "Apoteket". (The Swedish pharmacy monopoly. That has turned into a Ltd, with no actual difference). The person who received the information about his complaint (I suppose it is a complaint). If he/she has complaints then it is to "Apotekets Kundcentrum" he should turn to and not "La Pharmacie Service de Clientèle", even though it is comletely correct.
"Apotekets Kundcentrum" is a name. "Apoteket" is a name exactly like ALKO and SYSTEMBOLAGET...