Target language: English
The essence of service outsourcing is a sort of "client-agent" relationship between service providers. Due to problems of information asymmetry and information distortion between the client and the agent, as well as ambiguity within the market and the macro environment, enterprises face many types of risks in the implementation process of outsourcing. Without due attention and management, the enterprise will not only fail to profit, but will actually suffer losses. Among maintenance service providers, for instance, profiteering through deception and keeping the client in the dark is a reality.