زبان مقصد: انگلیسی
First of all, thank you for your collaboration and for your interest in our hotel as we approach the end of the 2011 summer season. Some time ago, I took up the position of front office manager in this company. According to my information, your agency still owes us a sum of money. Also, there are some complaints filed by you. However, we do not know on what grounds these complaints were filed. Could you please send us the complaint letters of the guests with invoice attached?