Vertaling - Frans-Engels - Madame,Monsieur, Objet:Réclamation avant plainte.

Dear Sir or Madam,

Subject: Claim before a complaint

I sent a registered mail, dated April 11, 2009, with my purchase invoice and the ticket-id and I did not receive any answer from your side. An operator from VODAFONE D2 company told me that you are obliged to send me the unlock code because the MOTOROLA mobile phone I bought at your store does not work with French SIM cards. I tried 06 with the numbers 1234, but nothing happened. And your user's guide says: CONTACT SUPPORT