Actually, the original is poorly written. It should have been:
"Oi! meu nome é E. e estou fazendo uma solicitação/ um pedido"
Let me explain. In portuguese, like in English we have the verb "Solicitar" = to request, and the phrase "Hacer uma solicitação" = to make a request
The user mixed both (causing redundance) like if in English she had written:
"I'm requesting a request"
See what I mean?
Although "pedido" may also mean "order", that's not the case, here it means "request".
Perhaps "begäran" would be better.