Translation - Brazilian Portuguese-French - as passagens foram canceladas, estamos esperando...

Botica, I've set this request in stand-by until requester replies goncin's question about the context.

CC: Botica

Hi Francky, Hi Botica,

There's nothing ambiguous with this text.

<bridge>

The tickets have been cancelled, we are waiting you leaving immediately. Call us (in order) to carry on with the trip. We won't leave you alone.
<bridge>

CC: Botica

OK, thanks Lilian, I'll release this request then!