Перевод - Португальский (Бразилия)-Французский - as passagens foram canceladas, estamos esperando...

Botica, I've set this request in stand-by until requester replies goncin's question about the context.

CC: Botica

Hi Francky, Hi Botica,

There's nothing ambiguous with this text.

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The tickets have been cancelled, we are waiting you leaving immediately. Call us (in order) to carry on with the trip. We won't leave you alone.
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CC: Botica

OK, thanks Lilian, I'll release this request then!